Many Netgear Orbi users replace their existing modems due to poor services from their ISP and bring home new ones. But, as soon as they attempt to add the modem to their home network, they start complaining about the Orbi not connecting to new modem issue. In case you’ve also replaced your host modem and your Orbi is not connecting to the same, walking through this post is what we suggest.
FYI, the Orbi router needs to be restored to the default factory mode before you connect it to the newly purchased modem. If you skip doing this, then all your efforts of connecting your new WiFi device and the router will go in vain. The reason is, the router will still try to work on the configuration of the previous modem. Thus, reset your router. Know that you’ve to set up your router again after that. Additionally, the process of updating Orbi firmware also needs to be carried out again as soon as you get success connecting your Orbi router and the newly purchased modem. Given below are the steps that will help you restore your Orbi router to the default factory mode.
How to Reset Orbi Router?
- Firstly, make sure that there is no fluctuation in the power being supplied to the router.
- After that, disconnect the router from the satellites.
- Once done, find the Reset button on your router and push it.
Within a few moments, your Netgear Orbi router will reset. It means you are free to resolve the Netgear Orbi not connecting to new modem issue. However, before that, we suggest you reset your satellites too as starting fresh will provide you the opportunity to configure your home WiFi network more effectively.
Fixed: Orbi Not Connecting to New Modem
After resetting your router, try to connect it to your brand-new modem and see if you can configure your home network. What happened? Are you feeling like a failure? Don’t worry! It sometimes happens to pros too. Just read the hacks mentioned below and learn to resolve the issue within minutes.
Fix 1: Use a Non-Damaged Cable
There is a possibility that the cable you’ve used to establish a hardwired connection between the Orbi router and modem is damaged. Maybe you’re using an old cable. Why don’t you put a new one to use? And yes, be sure that you’re establishing finger-tight connections, and that too using the correct ports of your WiFi devices. One more thing you need to remember is that the Ethernet ports of your networking devices must be in working condition.
Fix 2: Take Care of the Router-Modem Gap
The router-modem distance has a huge role to play when it comes to fixing the Netgear Orbi not connecting to new modem issue. Perhaps, the distance through which your WiFi devices are separated is too much. Know that if that is the case, your WiFi devices won’t be able to communicate with each other. In the worst case, you won’t be able to access the Orbi Netgear login portal via the default URL. However, it never means that you can make this distance zero. Your devices must be placed at a safe distance.
Fix 3: WiFi Interference Should be Cut Off
Lastly, you will keep facing the Orbi not connecting to new modem issue if there is a lot of WiFi interference present around any of these devices. FYI, these devices use EM signals to communicate that are most likely to get distorted with the presence of other signals present around them. Therefore, you must try to keep the WiFi interference minimum. If possible, keep your WiFi devices far away from EM waves emitting gadgets, reflexive surfaces, and objects containing a large amount of water.
To Conclude
That’s all you need to do if your Netgear Orbi does not connect to new modem. We are now very hopeful that with the help of the above-stated troubleshooting tips, you will be able to get the connection established and start enjoying unlimited services by your router.